If you have ANY queries about your purchase once it has been received by you, please firstly contact us  admin@headcasecigars.com

We do not offer refunds or exchanges unless the items/cigars you purchased arrive damaged or you receive the wrong item. If you receive damaged/incorrect items/cigars, please contact us at admin@headcasecigars.com with complete details and pictures of the damaged product(s) within 24hrs of delivery – we cannot make exceptions.

To start a return, you can contact us at admin@headcasecigars.com and if your return is accepted, we’ll send instructions on how and where to return the package to us. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order carefully and contact us immediately if anything is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and rectify it to your satisfaction.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.